There are three technological advances: GPS navigation devices, smartphones, and social networks. The iPhone and Android devices connect riders with drivers in close proximity to their location. Users can request a ride by using a button on their mobile phone.

We service North Carolina and South Carolina. Our largest market is Charlotte, NC and the Metro Areas. Other cities include Greensboro, Raleigh-Durham, NC and Columbia, Greenville and Charleston, SC.

Any damage to the driver’s vehicle, with food, liquids, bodily fluids, etc. by the passenger, a cleaning fee will be charged to the account of $20-$100 (depending on the condition of the vehicle).

We take all complaints very seriously. Please submit via the app or reach out to our corporate office at support@justherrideshare.com.

With our premium pre-scheduled rideshare, you can effortlessly ensure convenience and tranquility by reserving your rides in advance. Whether you have an important meeting, a flight to catch, or simply want a hassle-free daily commute, our service eliminates waiting time. By specifying the date, time, and pickup location, paying a surcharge, and confirming your reservation, our reliable and professional driver will be there, ready to safely transport you to your destination without any delays.

"Just Her is a Rideshare made for women by women: Where Safety, Comfort, and Community Ride Together." We are a women-centric rideshare and community mobility company, prioritizing women's safety, comfort, and empowerment. Our platform connects female drivers and riders 100% of the time for comfortable secure rides.

Safety is our priority. If at anytime you feel unsafe, please dial 911 immediately. If a driver is driving reckless or is threatening to you, please ask them to pull over in a safe place, exit the vehicle and call 911 or our customer support line 704-270-9994.

The price of a ride depends on the vehicle you select and from the distance traveled from pickup location to destination.

Please submit via the app or reach out to corporate office at support@justherrideshare.com

We charge a fee if you do not cancel your ride within the first 5 minutes of booking your ride because the driver is in route.

Our policy is to review requests for full or partial refunds and notify the party of our decision. A. Time frame to Request. Requests for a Full or Partial should be made immediately or no later than within 15 days of the date of ride. B. Eligible Refund Request. Incomplete Trip. The driver could not complete the trip and the rider was not within a reasonable distance to walk to the requested destination. Fraud Concerns. Credit or Debit card charged without authorization. Error. Trip was higher than the amount shown in the app without change of destination or added stops. Promo not Added. Eligible promo was not correctly applied. Fare or Fee Charges. in error due to technical difficulties. C. Ineligible for Refund 1. Uncontrollable Delays through no fault of the driver. 2. Road Closures. 3. Traffic delays. 4. Weather related issues. 5. Festivals and events. D. Who to Contact In App. Submit a request by using the JHR app. Customer Support. Contact our customer support team and put in a request at support@justherrideshare.com

Rides can be booked either in the mobile app or the web booker on the website.

This is determined by the pickup location, number of party members and destination location. Certain factors might cause some small delays. The best way to ensure a certain pickup time is to pre-schedule in advance.

Your driver and experience can be rated in the mobile app using a star system. We value your feedback, so we encourage you to let us know so that we can better serve you.

Anyone can delete their account through account settings at any time.

We are pet friendly, but due to potential medical conditions, it is up to the driver's discretion.

All trips are paid via the mobile app and you are not allowed to take cash for any trips.

Only if you arrive at the location and the rider is not present. You can phone or text the rider to advise that you are there. The minimum wait time is 5 minutes, and at that time you are allowed to cancel the booking. You are also allowed to phone or text a rider if they have left an item in your vehicle. Please follow protocol.

Partners of Just Her Rideshare, Inc. should comply with all state, federal and local laws governing the transportation of riders with disabilities. A violation of the laws of riders with disabilities is a breach of your contractual agreement with Just Her Rideshare, Inc. . You are required to accommodate riders using walkers, canes, folding wheelchairs or other assistive devices, and any reports of unlawful discrimination will result in permanent account deactivation of a partnerships with Just Her Rideshare, Inc.

It is likely there is a technical issue. Please close out the app and reopen. If that does not resolve the issue, try clearing your cookies and cache, log out and back in to see if that resolves the issue. Advise the rider to book the ride again so that you can begin your trip. Please report this to the Corporate Office at support@justherrideshare.com

Yes, Just Her Rideshare can accommodate multiple stops during a single trip. Whether you need to pick up friends along the way, drop off at different locations, or run multiple errands, our service is flexible to meet your needs. The fare for such trips is calculated based on the actual time and distance traveled, ensuring that you are only charged for what you use. This allows for a fair and transparent pricing structure that adapts to your specific travel requirements.

Ex: From the NCDOI website - When it comes to auto insurance for rideshare driving (Uber, Lyft, etc.), or a delivery network platform (Uber Eats, GrubHub, DoorDash, Instacart, Amazon Flex, etc.), the most important thing you need to know is that personal auto insurance policies do not cover you or your vehicle for the ownership or operation of a vehicle while it is being used as a public livery or conveyance.  This includes but is not limited to any period of time that the insured is logged into a transportation network platform as a driver, whether or not a passenger is occupying the vehicle. This also includes delivering goods for any delivery network platform. If you use your vehicle to drive for a transportation network company or delivery network company, it is important to disclose this information to your insurance company so you can ensure you are properly covered. Not disclosing this information to your insurance company may lead to denial of potential claims that may arise and jeopardize any voluntary coverage the company may offer you, such as collision, comprehensive, towing, etc. Some insurance companies may offer endorsements or different types of automobile policies to provide the needed coverage when driving for a transportation network company. Talk with your agent or insurance company to make sure you are adequately covered under your auto insurance policy. In addition to notifying your own insurance company, you may also want to speak with the transportation network or delivery company you drive for as they may also offer certain additional insurance coverages. Just Her Rideshare, Inc. We require you to advise your insurance company that you are using their vehicle for ridesharing. We also strongly recommend that you add ridesharing endorsement to your policy (not required) but recommended.  Just Her Rideshare, Inc. will cover the driver in Period 1 while active on the platform (does not apply if you are using multiple platforms like Uber and Lyft at the same time). We will cover Period 2, active and going to get a rider and Period 3, while transporting a rider. The Gap (uncovered) on coverage happens if you are in an accident and are at fault, we will cover the third-party damages, but if you do not have ridesharing coverage and there is damage to your vehicle, you will be responsible for your own damages. It is your responsibility to make sure you have enough or the correct coverage.

Sometimes accidents happen, but we value your property and will want to make sure that you are compensated for any damage to your vehicle. If there is any damage beyond normal wear and tear, please contact Corporate. To help us determine the severity of the damages, we ask that you photograph the damages with a timestamp so that we can validate when the damages occurred. If professional repair is needed, we ask that you provide an estimate/receipt within 5-7 business days of notifying our Corporate Office.

At Just Her Rideshare, payroll is disbursed weekly on Fridays between 12:00 pm and 5:30 pm. There may also be instances when payroll is issued twice a week to ensure timely payments to our drivers. We are constantly improving our system and are excited to announce that we will soon introduce a feature that allows drivers to cash out their earnings on demand, albeit with associated fees. This enhancement aims to provide greater financial flexibility for our drivers. We will keep our community updated as we roll out this feature.

First and foremost, please call 911 even if there appears to be no life-threatening injuries. Please make sure all parties involved are safe. Second, you will want to contact your insurance company to report the accident. Lastly, please call Just Her Rideshare, Inc. Corporate Office to report the accident at 704-270-9994.

Please double check to make sure that you are in driving mode. If you have technical issues, close the app out and reopen. If issues persists, uninstall and reinstall and your information should be saved in your rides.

We are a community of women drivers and riders and prefer only women on our platform. If you are a male wanting to join our team, we cannot guarantee that this will be a lucrative partnership since women riders have the option to choose who they want to transport them, and our driver partners have the right to choose who gets in their vehicle, and can opt out of any unsafe situation, at their discretion.

We do not encourage location changes once a trip has been booked in the app and the trip has started. You would have to close that ride and the customer would have to rebook another ride.

A trip fare is determined by the route's total time and distance. When a stop is made during a trip, this waiting time is included in the fare. Any distance traveled to additional stops prior to the rider's final destination will also be included.

We are currently building new versions of our mobile app, so if you want to rate your rider, please send it to support@justherrideshare.com.

Contractors will receive 70% of the total amount for each fare, which includes the initial cost, booking fee, price per minute, and price per mile. Just Her Rideshare, Inc. reserves the right to adjust, change, and implement new pricing features at any time, but will provide contractor a reasonable notice within a 15-30-day period of change.

If there is an emergency, you can cancel a trip. You are not allowed to cancel a trip because of the location or duration of the trip once you have accepted a trip. Please follow the policy and procedure for canceling a trip so that the rider will be notified.

Please all 911 if you are in a life-threatening situation or feel unsafe. Please use your judgement and pull to a safe place and ask the rider to exit your vehicle.

In the interest of safety and comfort for riders, friends and family of driver-partners may not ride in your vehicle during a trip. When active on the Just Her platform, please do not allow other passengers to ride in your vehicle.

We ask that you pay the toll to expedite the trip, but be sure to add the exact toll amount at the end of the trip so that you are reimbursed by the rider immediately.

Because of safety concerns and measures, we have disclosed the identity of the driver and rider to ensure you have the correct person getting into your vehicle. We take the safety of our driver partners and our customers very seriously and will take every measure to ensure there is a safe trip.

Our first launch will be in North Carolina and South Carolina and the Metro Areas. Want us in your city? Download the app and create an account. This let's us know you want us there!

Due to possible handicaps, it may take a rider longer to arrive at your vehicle. Please allow 5 minutes before canceling the trip. If you cancel the trip before this time frame, you will be penalized.

To ensure accurate fare calculations for your rides with Just Her Rideshare, it's crucial that drivers start the trip the moment the rider enters the vehicle. This practice helps in preventing any discrepancies or mis-calculations in fare. If you encounter any issues or have concerns regarding fare calculations, please contact the Just Her Rideshare, Inc. Corporate Office at support@justherrideshare.com for assistance.

It is extremely important to ensure you classify your vehicle correctly as a basic, plus, xl or premium. We base our vehicle classification on the number of seats, gas efficiency and luxury. Here are examples: JHR Standard: Honda Civic, Toyota Corolla, Nissan Altima, Ford Focus requires 5 seats and 4 doors, etc. JHR Plus: Dodge Caravan, Dodge Grand Caravan, Honda Odyssey, Infiniti QX60 requires 7 seats and 4 doors, etc. JHR Luxury: Lincoln, Infiniti, Cadillac, Audi requires minimum 5 seats and 4 doors. etc. JHR Premium: Audi A6, Tesla Model S, Mercedes-Benz E and S-Class, Porsche, Cadillac Escalade, Infiniti QX60, Infiniti QX80, Ford Expedition, etc. requires minimum 6 seats and 4 doors JHR Standard Rates (Up to 4 Riders) Base Fare: $1.12 Booking Fare: $3.15 Per Mile: $.83 Per Minute: $.15 Minimum Fare: $4 Maximum Fare: $300 Cancellation Fee: $5.00 JHR Plus Rates (Up to 6 Riders) Base Fare: $5.00 Booking Fare: $3.25 Per Mile: $1.56 Per Minute: $.20 Minimum Fare: $10.92 Maximum Fare: $300 Cancellation Fee: $5.00 JHR Luxury Rates (Up to 6 Riders) Base Fare: $7.00 Booking Fare: $2.65 Per Mile: $3.16 Per Minute: $.30 Minimum Fare: $12.35 Maximum Fare: $300.00 Cancellation Fee: $10.00 JHR Prem Rates (Up to 7 Riders) Base Fare: $12.75 Booking Fare: $3.15 Per Mile: $3.25 Per Minute: $.75 Minimum Fare: $20.00 Maximum Fare: $300.00 Cancellation Fee: $10.00

My rider was rude: Riders and drivers are expected to be polite towards each other at all times, as per our guidelines. We understand that you may have some negative experiences with riders. Our rating system will allow you to rate your rider via email at support@justherrideshare.com, or you can contact Just Her Rideshare, Inc. Corporate Office to report any incidents.

If the rider has no knowledge of the items left and the trip has been completed, please photograph the item immediately, phone the rider to see if they can be reached. If you fail to reach the rider, notify the Corporate Office for further instructions at support@justherrideshare.com.

Create a profile account. Please make sure your pictures are taken horizontal, up close and clear to avoid delay. Profile Picture Drivers License Vehicle Insurance Vehicle Registration License Plate Legal Agreement

Here is an example of the application process and agreement for a background check that is handled through our third party partner. You will receive an invitation via email.

After your account profile has been verified, you will be required to login back into the mobile app and upload your vehicle details. This can be found under the menu bar. Also, you will need to classify your vehicle using the examples below. It is extremely important to classify your vehicle correctly as a basic, plus, luxury or premium. Here are some examples: JHR Standard: Honda Civic, Toyota Corolla, Nissan Altima, Ford Focus minimum of 5 seats and 4 doors, etc. JHR Plus: Dodge Caravan, Dodge Grand Caravan, Honda Odyssey, Infiniti QX60, minimum of 6 seats and 4 doors, etc. JHR Luxury: Lincoln, Infiniti, Cadillac, Audi A6, Tesla Model S, Mercedes-Benz E and S-Class, Porsche, minimum of 5 seats and 4 doors. etc. (sedan) JHR Prem: Cadillac Escalade, Infiniti QX60, Infiniti QX80, Ford Expedition, etc. minimum of 6 seats and 4 doors, etc. (SUV)

From the NCDOI website - When it comes to auto insurance for rideshare driving (Uber, Lyft, etc.), or a delivery network platform (Uber Eats, GrubHub, DoorDash, Instacart, Amazon Flex, etc.), the most important thing you need to know is that personal auto insurance policies do not cover you or your vehicle for the ownership or operation of a vehicle while it is being used as a public livery or conveyance.  This includes but is not limited to any period of time that the insured is logged into a transportation network platform as a driver, whether or not a passenger is occupying the vehicle. This also includes delivering goods for any delivery network platform. If you use your vehicle to drive for a transportation network company or delivery network company, it is important to disclose this information to your insurance company so you can ensure you are properly covered. Not disclosing this information to your insurance company may lead to denial of potential claims that may arise and jeopardize any voluntary coverage the company may offer you, such as collision, comprehensive, towing, etc. Some insurance companies may offer endorsements or different types of automobile policies to provide the needed coverage when driving for a transportation network company. Talk with your agent or insurance company to make sure you are adequately covered under your auto insurance policy. In addition to notifying your own insurance company, you may also want to speak with the transportation network or delivery company you drive for as they may also offer certain additional insurance coverages. Just Her Rideshare, Inc. We require you to advise your insurance company that you are using their vehicle for ridesharing. We also strongly recommend that you add ridesharing endorsement to your policy (not required) but recommended.  Just Her Rideshare, Inc. will cover the driver in Period 1 while active on the platform (does not apply if you are using multiple platforms like Uber and Lyft at the same time). We will cover Period 2, active and going to get a rider and Period 3, while transporting a rider. The Gap (uncovered) on coverage happens if you are in an accident and are at fault, we will cover the third-party damages, but if you do not have ridesharing coverage and there is damage to your vehicle, you will be responsible for your own damages. It is your responsibility to make sure you have enough or the correct coverage.

The final step requires you to create a driver account on the website. This is your dashboard and is where all your documents listed below can be viewed once they have been signed. You will receive a separate email to sign these documents, with the exception of your Insurance Declaration Page, which will have to be uploaded here through your dashboard account. Make sure you have watched all of the company videos. W9 Direct Deposit Contractor Agreement Insurance Declaration Page Vehicle Inspection Form Checklist Safety, Behavioral and Professional Video

Before you move to the final step three, we would love to get to know you! Please use the link to schedule a required 15 minute virtual GTKY session. Use Calendar & Zoom Link: https://www.justherrideshare.com/book-online